Making a Complaint

We strive to provide our clients with excellent customer services and welcome their views. We are committed to dealing with all complaints efficiently, effectively and fairly.

A complaint can be made in writing, by telephone or in person.

Insurance Intermediaries

Complaints about our products and services should be directed to your usual Hedron Network contact in the first instance. Alternatively you can email:

Commercial and Consumer Insurance Customers

Our complaint handling procedures set out the process we will follow, should you have reason to complain. These procedures follow the requirements and guidance of the Financial Conduct Authority (FCA).

Complaints should be directed to:

Hedron Network, 7th Floor, Corn Exchange, 55 Mark Lane, London EC3R 7NE
Telephone: 0345 600 8466

If you are unhappy with our resolution to your complaint, you may be eligible to refer your complaints to Lloyd’s of London (Lloyds policyholders only) and/or the Financial Ombudsman Service.

Lloyds of London, Complaints, One Lime Street, London EC3M 7HA

Telephone: 020 7327 5693

Further information can be found at: Complaints - Lloyds

The Financial Ombudsman Services (FOS), Exchange Tower, London E14 9SR

Telephone: 0800 023 4567

Further information can be found at: The Financial Ombudsman Service website.